At Support Revolution, your success is our priority. Our dedicated Client Success Managers ensure you maximise the value of our services, delivering a world-class experience tailored to your unique business and support needs.
This includes providing complimentary and value-added strategic business & technology roadmap planning to accelerate your technology and organisational goals.
Our Client Success Managers bring extensive experience in enterprise software support and IT delivery, and technology strategy to your business. We collaborate closely with you and your teams, providing access to world-class technical and business subject matter experts to provide recommendations on achieving your business and technology initiatives while maximising the value of your existing support investments.
Our highly personalised and strategic client success management for your organisation is standard and included as a value-added/complimentary service with all our support contracts.
Your dedicated Client Success Manager will:
Help your organisation plan, develop, and implement your business-driven technology roadmap and provide quarterly executive business reviews to discuss your initiatives and IT trends
Provide expert guidance on key IT decisions and topics, including interoperability, upgrades, cloud migrations, digital transformation, data analytics, ML/AI, and technology strategy
Ensure you are receiving maximum value from your support and software investments to extend the lifecycle of your IT applications and technology estate
Function as your single point of contact from Support Revolution throughout your technology support journey with us – this individual is your advocate and partner for success
With Support Revolution’s Revolutionary Client Success Management team, you receive a trusted partner who is solely dedicated to planning, developing and executing your technology support strategy.
Optimise and extend your software support investment to achieve long-term business and organisational success.
"Support Revolution made the transition from Oracle support seamless. User accounts for our internal and third-party application teams were set up quickly in RemedyForce, they picked up a number of high-priority SRs at our request, and provided invaluable support with our patch entitlement. In addition, the transition team from Support Revolution made time for each of our third-party teams to answer questions and provide assurance around how the new service would work. Their professionalism and attention to detail created a great first impression."
"We are so grateful to all of the team at Support Revolution for helping us lower our IT expenditure, and for doing it so quickly too. The savings we’ve made have been fantastic, and at a critical time when we really needed it."
"The service provided by Support Revolution has been fantastic, whether answering general Oracle queries or assistance in solving issues for business critical systems. The Technical Team are very knowledgeable and Service Delivery Team are very professional and both will go to great lengths to find solutions."
"Support Revolution were quick to establish a consistent dialogue between them and us and their engagement and attitude really cemented that we’d chosen the right support partner. Their flexibility also meant that we could be assured that no matter what issues or queries arose, they’d be able to meet our needs as an organisation. And what’s more, the quoted price trumped that of the other providers we looked at."
"Their team have always been a huge help with any query we’ve taken to them, being very responsive and approachable and clearly specialists in what they do.
"We’ve found one of the biggest benefits of working with Support Revolution has been their flexibility and communication. We don’t have to wait days to arrange to talk to them, we can simply pick up the phone or email them directly knowing we’ll receive a quick response."
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